The mission of NHOA is to improve the quality of care for residents living in long-term care facilities. NHOA is an independent non-profit agency funded by donations and grants. NHOA’s award-winning ombudsman program provides certified long-term care ombudsmen to advocate for residents in their home communities. Ombudsmen establish relationships with residents and families. Those relationships allow residents to feel loved and protected. Residents know they have an advocate on their side at all times.
What is an ombudsman?
Ombudsman [om-buh dz-muh n] is a Swedish word for advocate. A long-term care ombudsman is an advocate for individuals and their families that need the services of a long-term care facility.
Ombudsmen are trained to impartially investigate and resolve concerns of residents in long-term care facilities. They also provide information and refer residents to additional community resources when appropriate.
What does an ombudsman do?
1. Protects the rights of residents
2. Identifies, investigates, and works to solve problems
3. Provides regular friendly visits to residents
4. Provides information and assistance to the community
5. Monitors government actions affecting residents
6. In essence, NHOA goes to bat for residents of nursing homes, personal care homes, and family care homes.
Nursing Home Ombudsman Services
Promote and protect the individual dignity and self-determination of residents.
Abuse & Neglect
Identify, investigate and work to eliminate abuse and neglect.
Answer questions and concerns of consumers and family members when locating a long-term care facility.
Equip consumers and their families to recognize good and poor care, and suggest appropriate responses to each.
Detection and prevention of sexual assault of nursing home residents.
Annual NHOA and Long-Term Statistics:
NHOA ombudsmen visited residents in the Bluegrass 6,742 times.
In the Bluegrass there are 84 long-term care facilities and 4,732 residents.
NHOA ombudsmen identified, investigated, and worked to resolve 1,859 complaints.
NHOA identified 39 complaints of abuse and neglect. Poor care, injuries, falls, failure to respond to call bells, failure to follow doctor orders, pressure ulcers, lack of care and therapies, and failure to notice a change in resident’s condition made up 35% of complaints.
NHOA serves all residents of licensed long-term care facilities. Nursing home residents are, on average, 82 years-old. In KY, 66% of these residents are recipients of Medicaid, and are therefore, by definition, low income. Women comprise 70% of residents. Approximately 12% of KY nursing home residents are under the age of 65.
NHOA helped 1,984 families with nursing facility placement, care planning, and questions about rights and abuse.
Residents in Bluegrass area long-term nursing facilities are from all across Kentucky, other states, and other countries. An alarming statistic reveals that 60% of these residents have no regular visitor except their NHOA ombudsman.
NHOA assisted with 94 Family Council Conferences and 351 Resident Council Conferences. In KY only 33% of facilities have Family Councils.
By 2020, 12 million older Americans will need long-term care.
Love is Ageless – Support Resident Advocacy
Since The Nursing Home Ombudsman Agency (NHOA) is a nonprofit organization; we rely on your financial support to continue our ongoing advocacy for long-term care residents. A $100 donation provides a year’s worth of ombudsman services for a single resident. All levels of giving are truly appreciated and help to ensure our continued efforts to make the nursing facility experience a positive one for our Bluegrass residents.
How can I make a donation to NHOA?
Check or Money Order
Please mail checks made payable to the Nursing Home Ombudsman Agency at 1530 Nicholasville Road, Lexington, KY 40503.
To make a financial donation to NHOA in cash, visit our office at 1530 Nicholasville Road.
We are able to accept credit card donations on our website at www.ombuddy.org. Look for the Donate Now button. Your payment information is 100% secure.
A planned gift is legally arranged during your lifetime. Planned gifts can be made in cash, real estate, stocks, bonds, personal property, or life insurance.
Naming NHOA as a beneficiary in your will, trust, life insurance, or retirement plan is a wonderful way to provide an enduring legacy. Through a bequest you are able to designate either a specific dollar amount or a percentage of your estate after other disbursements.
Nursing facility residents have restricted funds, yet many needs. If you would like to donate individual items for a resident, contact our office and our ombudsmen will be sure the items are given to residents with the greatest need. Residents often request clothing, toiletries, stationary, postage stamps, games, etc.