Phone service restored to most AT&T customers

After several hours without service, phones are now ringing again for most AT&T cell phone customers in the Lexington area.

Many customers say they lost service around 10, or earlier, Thursday morning.

By 3 Thursday afternoon, AT&T officials said service to most customers had been restored.

AT&T officials say the outage affected both 2G and 3G customers.

The following is a statement from AT&T spokesperson Cathy Lewandowski that 27 NEWSFIRST received Thursday afternoon:

"Our 2G and 3G wireless customers in Lexington were experiencing a temporary service interruption while placing or making phone calls earlier this morning in the Lexington and Nicholasville, KY areas. AT&T technicians are on site, investigating the root cause of this morning's service interruption.
We will work with each customer affected by the service outage to reach a solution that addresses their specific situation and the impact the service outage may have had on their services from AT&T."

For more information, AT&T customers are being told to dial 611 on their cell phones, or call 800-331-0500 (mobility service), 888-757-6500 (residential service), or 866-620-6000 (business service).

Many customers had been using their land line phones to call 611, which when called on a cell phone, goes to customer service.

But when called on a land line phone, 611 is rerouted to 911 instead.

Police dispatchers in Lexington and surrounding areas say they received many calls Thursday meant for AT&T customer service agents. They ask people not to dial 611 on their land line phones, unless it is a true emergency.

AT&T officials say once service is restored, customers can call AT&T Customer Service for a possible credit, because of the outage.

Meanwhile, a problem in Georgia affected Windstream customers in Kentucky as well Thursday morning.

A disruption between two switches caused an interruption of service.

Service to all Windstream customers was restored by noon Thursday.

We're told the AT&T and Windstream outages were not related.

Comments are posted from viewers like you and do not always reflect the views of this station.
powered by Disqus


2851 Winchester Rd. Lexington, Ky 40509 859-299-0411 - switchboard 859-299-2727 - newsroom
Register for Email
RSS Feeds
Copyright © 2002-2015 - Designed by Gray Digital Media - Powered by Clickability 100534314 -
Gray Television, Inc.