LEXINGTON, Ky. (AP) - An attorney representing a Kentucky woman suing Allstate Insurance Company in a $1.4 billion trial has accused the insurance giant of using delay tactics and schemes. J. Dale Golden says it's an effort by the company to prod injury victims into accepting lower offers for pain and suffering.
On the opening day of the trial yesterday, Golden accused Allstate of rigging a computer program to produce artificially low values for injury claims. Golden represents Geneva Hager of Richmond, who is suing Allstate in Fayette County Circuit Court for bad faith over the way it handled an insurance claim from a 1997 wreck.
Golden showed jurors 23 slides of what are known as the McKinsey documents, created by an international consulting firm hired to redesign Allstate's claims-handling processes in the 1990s.
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