A Berea family says a home renovation project turned into a nightmare.

The Bonds family say they hired a contractor to renovate their home, from new windows to a deck.

However, the homeowners say they were instead left with unfinished work and $25,000 bill.

The family says they've contacted county attorneys but were told because the work began, this is now a civil suit not a criminal case.

We tried contacting the contractor Bobby Robins several times, but all of our calls went unanswered.