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Don't Forget Your Makeup When Visiting Lexington Drive-Thru!

By: Denny Trease
By: Denny Trease

Your local drive thru is getting a facelift.

Instead of just talking to the person taking your order, now you're able to see them!

We sent our Denny Trease to check out the phenomenon that's sure to catch on around the country.

Have you ever wished you could look right into the eyes of the person taking your order at the drive thru just to make sure they really get it when you tell them to hold the mayo.

Well now you can.

"Welcome to Chick-Fil-A. This is Theresa. How can I serve you."

Chick-Fil-A at Hamburg is the first drive-thru restaurant in the country with video ordering.

Since the 1960's, drive-thru ordering hasn't changed very much.

You pull and up and you speak into a box, and you really don't know who you're talking to, but we're hoping to change that.

So now when you pull up, you'll know exactly who you're talking to and be able to see them.

Body language is a big part of that and something we have never been able to read before at a drive-thru, and now we can.

So how did the customers reacting to the new technology?

"We're getting a lot of giggles initially. But I think a lot of people are really enjoying having a fact to put with the voice. I think it's a lot more of a personable service," owner Roderick Long says.

But now do the order takers have to be more careful about their personal hygiene.

"They're requesting make-up artists and hair stylists and I don't know how that's going to work, but we're going to have to take a look at that," Long says.

Chick-Fil-A was recognized as a winner in the industry even before they made this move.

Long continues, "Chick-Fil-A was again awarded the best drive-thru in America by one of our top industry publications. We're very proud of that. We want to make sure that we continue to do it with a friendly emphasis."

In Lexington, Denny Trease, WKYT 27 Newsfirst.

You may have noticed some banks in the area using similar technology at their drive-thru, but don't try to withdraw any cash from Chick-Fil-A.


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