88,000 Kentuckians filed for unemployment benefits in December. Many of those people likely did so over the phone, but several laid-off workers claim, they had trouble filing for their benefits because the phone lines were busy.
Officials with the Kentucky Office of Employment and Training say their aware of the problem. The high demand for unemployment benefit claims by phone has flooded the system. Officials say they're aware that many people have been met by a busy signal when trying to contact them.
It's reccommended by authorities that you call mid-week, instead of Mondays or Tuesdays to make a claim. Authorities promise that persons who properly file their claim should receive their money within 18 to 21 days.