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Customers sue KFC over coupon fiasco

NEW YORK (AP) - A couple of unhappy customers who missed out on
free grilled chicken at KFC after Oprah promoted it are taking
their beef to court.

Two California residents who were unable to use the online
coupon sued KFC owner Yum Brands Incorporated in state court in Los
Angeles on Wednesday.

They claim the fast-food company's grilled chicken giveaway last
month was a "bait and switch" to get people to spend money at the
chain.

For days after the 24-hour posting began, the company was
swamped with customers craving the freebie. At some locations,
lines snaked around the block and caused traffic jams.

The company has offered rain checks to those who could not
redeem the coupons.

(Copyright 2009 by The Associated Press. All Rights Reserved.)


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