Regulations Proposed For Medical Response Companies

A man says his mother's death didn't have to happen and today he took his case to state legislators.

James Talley says his mother pushed her Phillips Lifeline button for help, but didn't get it until it was too late.

Now he's asking the state to regulate "medical help" businesses.

Talley says his mother was having a heart attack when she pushed her Lifeline button for help.

Instead of calling 911, the operator left messages for family members letting them know the button has been pushed. Talley says this wasted valuable time that cost his mother her life.

When Talley's mother didn't respond to her Lifeline intercom, the operator should have called 911, according the Lifeline's advertisements.

Talley and his family met with state representatives, police paramedics, and lawmakers to discuss Lifeline and propose some regulations, including a bill that would require all medical response operators to immediately call 911 in response to a medical alert, before contacting family members.

If passed the bill would likely be called Christine's Law in honor of Talley's mother.

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