LEXINGTON, Ky. (WKYT) - Within hours of opening for business, the website for Kentucky's new healthcare exchange had thousands of visitors looking for health care coverage.
Unlike the majority of states, Kentucky decided to start its own health care exchange rather than use a federal system.
State figures reveal some 640,000 Kentuckians are uninsured, and Kentucky ranks at or near the top nationally for a series of health problems.
The kynect website went live at 12 a.m. Wednesday. By 2:30 p.m., the exchange's website had 57,625 unique visitors who viewed close to 600,000 web pages.
The Cabinet for Health and Family Services says its contact center fielded over 3,000 calls and 110 e-mails. They also completed 103 online chats.
In addition, the cabinet says 52,095 people conducted pre-screenings to find out what they might qualify for and close to 2,000 applications had been started on the website and via insurance agents.
"We observed problems with the system in allowing users to register and submit an application," said Gwenda Bond, assistant communications director for the Cabinet for Health and Family Services. "This same problem also prevented our contact center representatives from accepting applications while the Kentucky Support Command Center activated engineering teams to investigate the source of the problem. At approximately 3 p.m. these technical issues were fixed, and systems returned to normal operations."