NEWPORT, Ky. (AP) - The Packhouse Meats restaurant opened in Newport this January with an unusual all-meatball menu and an even more unusual policy: No tipping the servers who take your order and bring food to the table.
"No tipping" signs are posted prominently in the restaurant and on the menu; there is no line for a tip on credit card receipts.
Packhouse owner Bob Conway says he got "pummeled" for it on review site Yelp by people accusing him of taking advantage of employees. Says Conway: "We did it to protect the servers."
He thinks it is actually the established custom of tipping that takes advantage of servers, especially in the casual end of the market. Packhouse Meats is his experiment to find a better way.