Southern Water officials explain high bills for residents without water

By: Morgan Lentes Email
By: Morgan Lentes Email

MCDOWELL, Ky (WYMT) - Some in Floyd County are not happy about their latest water bills following weeks without reliable service. A representative from Southern Water tells WYMT they have an explanation for people's concerns.

Southern Water customer Robert Everage said he got an unpleasant surprise when he opened his mailbox Monday and saw his water bill.

"We get a bill for water that has not been used that we did not even have," said Everage.

Everage keeps track of when he does and does not have water on a little notepad. Since Christmas Eve, he said he counted only 14 days with working faucets.

"I have not been here all that time. I have just been here the last week of the day time and I know I have not used that much water," said Everage.

He said he wants to know why he is getting billed more than $50.00 for using 4,000 gallons of water, which he said was impossible in January.

Southern Water Assistant General Manager Dean Hall said there is a possible explanation.

"The bills that our customers are receiving today, this week in February, is for the actual usage in December because our billing system is always a month behind," said Hall.

Hall adds they estimated some bills because bad weather stopped them from getting out and checking every meter.

"If we are off and we have over billed them, the customers can come to the office or call in and we will double check the reading and if we have made a mistake or have over-charged them, then we will be glad to correct them," said Hall.

It is a promise Everage wants to believe.

"I hope they will, not just ours but everybody else's," said Everage.

Hall said customers are charged a flat rate each month of $23.48 for 2,000 gallons of water or less used each month. An additional charge of $8.13 is added to anyone's bill, which exceeds an additional 1,000 gallons used. Hall said he was out working on a 100 gallon a minute leak when we requested that interview.

If you have concerns with your bill, you can contact Southern Water at 606-377-9296.

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