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State to utility companies: help customers with high electricity bills

WEST LIBERTY, Ky (WYMT) - The cold weather continues to grip our mountains meaning higher heating bills for many. That is why the Kentucky Public Service Commission is urging utility companies to work with customers to keep the lights on.

Morgan County resident Shirley Parton knows everything in life comes at a price, especially heat.

"It makes you nervous, I tell you," said Parton.

Following a house fire, Parton moved to smaller home outside West Liberty, which does not have central heating and cooling. She tells WYMT that space heaters warm the home but drain electricity.

"What happens is I pay what I can right now, you know for the month and then, but I have some left over and then that hurts the next month," said Parton.

Parton said she has had make tough decisions about which bills to pay since her home heating costs went up this winter.

"It is hard to pay all my bills, you know? I have other bills to pay too and it just makes it rough," said Parton.

But she is not alone. We asked you on Facebook if you struggled with heating bills. We got over 100 hundred comments.

Ronn Robinson works for Kentucky Power and said his company will do what they can to help. But folks have to ask for help if they need it.

"Let them know about your situation and they will be happy to work with you to the extent they can to work out a payment arrangement," said Robinson.

Parton hopes her lights do not go out before spring arrives.

In the letter from the PSC, officials asked utility companies to be as "flexible as possible" before disconnecting customers' power.


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