Mayor Says 911 Call Wasn't Handled Properly

By: Angela Sparkman Email
By: Angela Sparkman Email

9It started last month with a call to 911, but now, one man is dead and another is charged with murder.

The Paintsville mayor says the call wasn't handled right.

The caller used a cell phone and because of that, the dispatchers didn't know where she was.

911 Call
Caller: 134 the head of Pickle Fork. They got guns and everything!
Dispatcher: 134?
Caller: Yes, it's an emergency! That guy's going to kill someone!

The caller was allegedly watching George Maynard attack a man outside his home.

The dispatcher tries to keep the caller on the line.

Another dispatcher calls a Sheriff's Deputy to respond, but he had little information and they couldn't reach the caller again on her cell phone.

Pickle Fork and Head of Pickle Fork are two different roads. The caller told the first dispatcher she was on the Head of Pickle Fork, but the second dispatcher sent the deputy to the other road.

The deputy never found the scene. The alleged victim, Timothy Ward, died several weeks later from his injuries.

“We didn't handle the call very well. Our dispatchers didn't,” Paintsville Mayor Bob Porter said.

Paintsville Mayor Bob Porter reprimanded the two dispatchers, saying the deputy didn't find the scene because they gave him the wrong address. Now he's making changes.

“We don't want it to ever happen that we drop the ball and cause someone to not get a call that might be lifesaving,” Mayor Porter said.

All dispatchers went through training sessions and Porter says they're reviewing all of their policies and procedures.

George Maynard was charged with murder last week.

Timothy Ward's family said they didn't want to comment on the 9-1-1 tapes at this time.

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