Some people in Perry County got quite a shock when they saw how much they owe in their gas bills for the month of January.
Hazard Utilities officials say they have received numerous calls from homeowners asking why their gas bill is three and sometimes four times higher than normal.
Now, they've sent out letters to explain what went wrong.
In the summer, Hazard city officials installed new meter reading equipment...
City Manager Paul Feltner says the new system allows the city to read home owners gas meters faster through a radio signal.
But Feltner says, a problem with some gas customers bills soon came to light.
“We went out and investigated those customers calling in and telling us that they been under-read and or not billed enough,” Feltner said.
Soon after, Feltner says the volume factor was not installed into the new system and only fifty percent of gas used was measured for nearly one thousand customers.
“Those approximate one thousand customers their meter's were being read inaccurately,” Feltner said.
“About two weeks we used space heaters in order to have heat,” J.C. Hammonds said.
With the furnace not working for close to two weeks, homeowner J.C. Hammonds used space heaters instead of gas.
Hammonds bill came to more than a hundred and eighty dollars.
“We were not using any gas and this bill here it seems a little high,” Hammonds said.
Hammonds says a normal bill to heat his home is a hundred dollars.
Hazard Utility officials say the volume factor Hazard City Manager Paul Feltner talked about is fixed and customers will receive their normal bill next month.
To catch up on your current bill city officials say you can make payments.
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