Electric Customers Upset Over Billing Blunder

Hit hard by the ice storm, many people in the Mitchellsburg area of Boyle County lost more than just their electricity.

“I lost about $250 worth of food in a freezer,” said Marie Coffman.

But Coffman and others also lost their temper when they opened their electric bills from Inter County Energy.

“When I opened it, the bill had doubled. It took me 30 seconds before I could breathe,” said Glenna Hardin.

Hardin didn't have electricity for 7 days. Yet her February bill was nearly $600, about double her usual payment of $300.

“It kind of hurts my soul to give the electric company that kind of money. That's half my house payment,” said Hardin.

An Inter County spokesperson says the problem is partly to blame because many bills had to be estimated because meter readers could not get to homes in the ice storm.

“We checked with our computer software folks before this happened, we saw it as a potential problem and there was no way to mitigate that before it happened,” said Sheree Gilliam, Inter County Energy Customer Services Vice President.

Electric cooperative officials say the errors will be corrected.

“We just need them (customers) to get us a reading of their meter. If they can't do that, we can send someone out there to take a reading,” said Gilliam.

Inter county officials say those who choose to pay the amount on their bill, will be credited on their next bill.


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Comments are posted from viewers like you and do not always reflect the views of this station.
  • by Joe Location: Cyn, KY on Jun 1, 2009 at 02:15 PM
    Wake up people. The electric companies, especially Bgenergy are like any corporate business. They will take as much as they can from you and then pretend to be helpful to the community. These kinds of things are everywhere. But, in KY where Republican politicians don't care about poor people or job growth, high electric bills are "highly" unethical. When I saw the company come out and replace a trusty old meter with a new and "improved" electric meter, I knew there would be problems. You can turn your electric off for a whole month and they will still use the rate scheme to give you a high bill. Nothing will ever change until the residents of KY get off their lazy behinds and expose the problem loud enough. It doesn't matter to me anymore. Next year I plan to become a resident of another state that cares about it's residents. Ky sucks badly. Always has and always will. Keep voting for someone who brings home the "bacon" and thats all you'll get.
    • reply
      by Karla on Apr 1, 2011 at 08:49 AM in reply to Joe
      I totally agree with you!! they are scumbag thieves!... I have a 700 sq house with no heat except a wood stove with a blower... I don't even live there and I received a bill for $270.00! I have a 3 story house in town where everythings running all the time and it's only like $70... this is another company though. I turned off the electric in the house in the country and pole and continue to get bills now $170. Guess I'll have to have the meter taken out and no service to get rid of their bills! They can put any amount they want. What recourse do we have but to pay?! This is Danville inter county energy and their new meters!
  • by Joe Location: Berry on Feb 23, 2009 at 03:20 AM
    I think that if they estimate a bill it should done with in reason. Mine was estimated and they gave me an amount of double what my normal bill is. I was not at home for one week that month. But when I asked about they told me my new meter screwed up and when it was plugged back in that the readeing was below my normal usage. I explained I was not home for one week and that was the reason for the below normal average and they said " welll that doesn't have anything to do with it"
  • by Halyn Location: Somerset on Feb 21, 2009 at 02:08 PM
    Would you all quit whining and pay your bills?
  • by gmg Location: Danville area on Feb 21, 2009 at 12:23 PM
    Angela, I understand your fustration. But I am sure they have a web site, go there and e-mail them a reading, send the meter number, and the reading and ask that they contact you either by phone or email to let you know they have it. Just trying to help.. you know most of these folks just want to fuss about something, when there is a way to fix it.
  • by Jack Location: Pike County on Feb 21, 2009 at 08:21 AM
    How can this happen? Computer generated readings.
  • by Angela Location: Mercer County on Feb 21, 2009 at 08:19 AM
    gsg, you say just call them but, that is the problem, you can't get through. I have been trying daily and you can't get through!! Maybe you have a special direct line that you could share? Getting this fixed is not as easy as you think as no-one is available to take the calls.
  • by gsg Location: Danville Area on Feb 20, 2009 at 05:13 PM
    Just do what they are asking you to do.. call for an adjustment.. get the meter reading and they will fix it.. what is so hard to understand...mistakes happen, it can be fixed.. after all these men worked day and night in the cold icy weather in very dangerous situations to get electric back on for people that cuss at them and are not very understanding at all. its simple, just call these people for an adjustment.. geez
  • by GARY WHITT Location: PRESTONSBURG, KY on Feb 20, 2009 at 05:00 PM
    HEY, HOW DO YOU THINK THE POWER COMPANIES ARE GOING TO PAY THIR WORKERS ALL THE OVERTIME THAT THEY WORKED? FROM US, THATS WHO. WITH OUT THEM WORKING ALL HOURS OF THE DAY AND NIGHT....WE OR YOU COULD STILL BE IN THE DARK. I WONDER....COULD THAT QUALIFY AS "PRICE GOUGING"........I BET IT IS
  • by Former Patrolman Location: Kentucky on Feb 20, 2009 at 03:43 PM
    There is a place in London Kentucky called a Federal Courthouse. There are other items called United States Attorneys. When companies screw you, sue them in federal court. Its simple as calling a United States Attorney, no cost to you, go meet with one of them and tell him or her how much you want and\or if you want to prosecute the company's CEO., or others. LONDON, Ky. United States Attorney's Office Meyers Baker Road, Suite 200 London, Kentucky 40741 Phone: (606) 864-5523 Fax: (606) 864-3590 Stephen C. Smith Managing Assistant United States Attorney
  • by Chrs Location: Lexington on Feb 20, 2009 at 03:23 PM
    Yes, I have an opionion on everything. However, here's my beef with KU. I go to pay my bill @ their New Circle store inside a good grocery store. It took thirty minutes! The two employees that were working appeared to do nothing to speed the waiting lines and were less than friendly. Why does this company, KU, not have more locations in LEX and other areas to pay your bill. There are two (2) locations I know of here in Lexington. If more, someone let me know so I don't have to go back to the grocery store location. Downtown is much of the same, their attitudes are as if they're working in d'town Manhattan. We have no alternative and stuck if we want juice for our homes KU gets your cha-$$$!

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