By: Jermont Terry

When most people dial 9-1-1 there's usually an emergency. But a 27 NEWSFIRST Investigation found many of the calls coming into 911 call centers across Central Kentucky have nothing to due with a true emergencies and it's costing you money.

Here in Lexington 840,000 calls come into the emergency 911 call center annually. We've learned 35% of them, that's nearly 300,000 of the calls are not emergencies at all.

"It's a serious problem," says Mark Glaros a 911 communicator for more than 20 years with Lexington Emergency Services.

"It could get somebody injured or killed," says Glaros.

In an emergency every seconds counts.

So when the call takers are on the line talking with non-emergency callers it keeps them from answering important calls.

With so many nonsense calls the call center is forced to add more communicators. In the end taxpayers end up paying more. It costs Lexington an additional $150,000 dollars of your tax money to deal with the non-emergency calls.

The Lexington 9-1-1 director, David Lucas says many of the calls can be eliminated if people simply call the city's information line, LEXCALL, at 311 or 859-425-2255.

To listen to the 911 nonsense calls click on the links below.
All audio is in the .wav format


You must be logged in to post comments.

Username:
Password (case sensitive):
Remember Me:

Read Comments

Comments are posted from viewers like you and do not always reflect the views of this station.
  • by Anonymous on Aug 5, 2007 at 07:08 PM
    Right now there is a serious problem in lexington. WKYT investigate the staffing shortages in lexington right now and you will find they are understaffed to a dangerous level. The public is at risk!
  • by Anonymous on Jul 30, 2007 at 08:16 PM
    SOMETIMES IN LEXINGTON THERE IS ONLY ONE PERSON ANSWERING 911 CALLS. DO YOU FEEL SAFE?
  • by Fred Location: Lexington on Jul 26, 2007 at 05:38 PM
    I think that those people who abuse the 911 system should be fined $500. That would get them to stop it! Example 6 was the stupidest reason to call 911.
  • by anonymous Location: ky on Jul 26, 2007 at 09:24 AM
    PARENTS NEED TO TAKE THE SIM CARDS OUT OF OLD CELL PHONES SO THAT THEIR LITTLE DARLINGS WILL STOP CALLING 911 WHEN THEY ARE PLAYING WITH THE CELL PHONE. THERE IS NO SERVICE BUT CELL PHONES WILL STILL DIAL 911 ONLY.
  • by Anonymous on Jul 25, 2007 at 06:27 PM
    I recently moved from a city that did a lot of advertising for the non emergency number. " If you can live without calling 911, then call....." A little training might go a long way. If there is no improvement after an advertising campaign a fine would be approiate.
  • by Mary on Jul 25, 2007 at 05:08 PM
    I totally agree with citing people for abuse of 911. Most are probably to lazy to pick up the phone book and look the number up or to cheap to pay for the information call.
  • by Dave Location: Garden Springs on Jul 25, 2007 at 03:51 PM
    Is this why the call takers are so rude.
  • by Bob Location: Harrison on Jul 24, 2007 at 05:59 PM
    Another problem is most 911 call come from cell phone and they only pay .70 cents a month for the 911 service. Land lines cost a lot more in Harrison Co $4.00 per month.
  • by John Location: Lexington on Jul 24, 2007 at 03:54 PM
    I think that the people who are making non emergency or false 911 calls should have there call traced & be cited depending on the reason the call was made. I worked for a 911 call center in another state for 2 years and there if a false 911 call was made or it was not an emergency the call was traced and the person making the call was cited $50 for holding up an emergency line.
  • by Trevor Location: Hazard on Jul 24, 2007 at 10:11 AM
    example 1 and 2 the callers dont talk

WKYT

2851 Winchester Rd. Lexington, Ky 40509 859-299-0411 - switchboard 859-299-2727 - newsroom
Register for Email
RSS Feeds
Copyright © 2002-2016 - Designed by Gray Digital Media - Powered by Clickability 8663477 - wkyt.com/a?a=8663477
Gray Television, Inc.