LEXINGTON, Ky. (WKYT) - Kentuckians have a new 24/7 option for urgent care with KentuckyOne Anywhere Care, a phone and video chat-based medical service launched today.
KentuckyOne Health is the largest health system in the Commonwealth, and is among the first hospital systems in the U.S. to make such a service available to the public.
New or established patients can consult with board-certified family practice providers without leaving home-24 hours a day, seven days a week.
Following a request, patients receive a phone or video chat call from a provider within 30 minutes. KentuckyOne Anywhere Care providers may prescribe medications, if appropriate, recommend an over-the-counter medication, or provide home care options.
Providers do not prescribe or refill prescriptions for controlled substances such as narcotic pain relievers.
Prior to launching the service publicly, KentuckyOne made the service available to its employees and their families. The service has received excellent feedback.
Concerns treated included sinus infections, upper respiratory infections, urinary tract infections and minor injuries.
Susie Smither of Lexington received treatment from a KentuckyOne Anywhere Care provider for an upper respiratory infection. "It was all very helpful," Smither said. "I felt educated, not just treated. She didn't just recommend treatment and medications but explained why each thing was important and what benefit each provided."
"Susie's experience is a great example of how Anywhere Care can be helpful to our patients," said Ben Rambicure, M.D., a KentuckyOne Health physician. "Anywhere Care complements our traditional clinical services by providing help when the primary care provider is unavailable. It's convenient and gives patients peace of mind."
KentuckyOne Anywhere Care also provides a follow-up report to the patient's KentuckyOne provider following a visit. If needed, the KentuckyOne Anywhere Care provider will refer patients for a follow-up clinic visit or to an emergency department.
"Increasing access to health care and strengthening the primary care system in the Commonwealth is an important step in our work to create a healthier Kentucky," said Ruth W. Brinkley, chief executive officer of KentuckyOne Health. "KentuckyOne Anywhere Care is one way we are doing that."
KentuckyOne Anywhere Care is offered through a partnership with Carena, Inc., a pioneer in the use of telemedicine. Carena now serves 4.5 million people in five states through its health system partnerships, self-insured organizations and consumer web services.
"We are delighted to partner with KentuckyOne Health to bring virtual care delivery to the Commonwealth and we are proud to assist them in providing options for care in the community." said Ralph C. Derrickson, Carena's president and CEO.
KentuckyOne Anywhere Care costs $35 per visit and is paid by patients, whether or not they are covered by insurance. The cost is less than typical urgent care and a fraction of the cost of a normal emergency room visit.
Patients can request care via the Web at www.KentuckyOneAnywhereCare.org or by calling a toll-free phone number.