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FAQ for First Alert Desktop Application

Q: What is First Alert?
A: First Alert is a totally free, real-time weather and news headline application that resides on your desktop and keeps you posted on local current conditions, weather alerts, breaking news and WKYT/WYMT News content. It provides live streaming national radar images that can be zoomed in and out as well as local National Weather Service radars, and a link to WKYT's SkyTracker Radar.

With First Alert you get immediate notification of weather warnings from the National Weather Service. You will be informed of the latest breaking news. You get the local temperature, wind speed, wind direction, barometric pressure, humidity, and dew point from reporting stations in your area.

Q: Can I choose the location from which I get my current conditions, such as temperature?
A:
Currently, users may select to receive data from one of the following locations:


  • Lexington, Bluegrass Airport
  • Jackson, Julian Carroll Airport
  • Frankfort, Capital City Airport
  • London, London-Corbin Airport
  • Somerset, J.T. Wilson Field Airport

Q: How often are weather conditions updated?
A:
Conditions such as temperature, wind, etc. are normally updated by the reporting station once every hour. On some occasions a report may not be issued by the station every hour in which case the temperature will remain the same until that reporting station provides an updated report.

Warnings are issued immediately after release by the National Weather Service.

Q: Can I change my mind and select a different location later?
A:
Yes, simply right click the temperature in your Windows task bar or click on the Menu link in the Current Conditions window of the First Alert. Then select options, and select the new location from the drop down menu.

Q: How often do you up update news stories?
A:
News headlines are updated simultaneously with our Web Site throughout the day. You can expect breaking weather and news delivered to your desktop with the same immediacy you expect from our local news site without having to do a thing but click on the News link and select a story to view. Every time a story is added or changed in our local news section the News link on the First Alert Current Conditions window will flash. If you have the application minimized to the temperature only, just double click on the temperature in the task bar or the 27 icon in the system tray.



Q: What are the system requirements for installing First Alert?


  • As a minimum you should have Windows 95/98. First Alert also operates on Win 2000/NT4 SP6/XP.
  • 6 MB hard disk space
  • 64 MB RAM

Q: How large is the download for First Alert?
A:
The download for the First Alert application is 2.96 Megabytes in size.

Q: How do I install I-Alert?
A:
To install the First Alert application simply
Click Here.

Submit the registration form and download the application to your desktop or other location you can remember. Once downloaded the installation should begin, if not, double click on the downloaded install file. The installation software will guide you as you install the application on your desktop.

Estimated installation/download times:
Cable Modem/DSL/T1 - 2 to 3 minutes
56k Modem - 9 to 10 minutes
28.8 Modem - 14 to 15 minutes

Q: The temperature in the Current Conditions display is wrong.
A: First Alert
requires that you be connected to the Internet. It does not require the use of a web browser or email program but the connection to the Internet must be made. Users with dial-up modems may want have to stop and start the application as they use the Internet on their computer for current information.

Q: How much of my Windows system resources will be used?
A:
The First Alert application will use approximately 12 Megabytes of your system memory.

Q: I installed First Alert but when I click on My-Cast and try to login, I get a message that tells me "the e-mail address is not on file."
A: First Alert
and My-Cast are two separate products. You must be signed up for My-Cast before you can log in through the link on the First Alert menu. My-Cast requires more specific information about your location to enable the Hour by Hour forecast to be constructed.

You will find a link on the My-Cast log-in page to subscribe to the service.

Q: What do I do if I have problems with First Alert?
A:
Simply click on the Menu Options link in the First Alert Current Conditions window and select Technical Support. Fill in the e-mail with your problem and someone will get back in touch with you as soon as possible. If you have problems before you complete your installation simply Click Here to send an email to Technical Support.



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