NEW YORK (AP) - The National September 11 Memorial & Museum is now charging visitors who reserve passes online or over the phone a $2 service fee.
The New York Post reports the fee went into effect last month although there is no charge for admission to the memorial on the World Trade Center site. There's also no fee for same-day passes distributed on a first-come, first-served basis.
Family members of some 9/11 victims say the fee violates the memorial's mission. The father of a firefighter who died there tells the newspaper "you wouldn't charge money to get into a cemetery."
Memorial President Joe Daniels says the fee is necessary to help support its operations.
The memorial's website says the reservation system is temporary until certain construction projects are finished.