Residents of one Eastern Kentucky community say their city water keeps shutting off at random times, without warning and they say city officials can't solve the problem.
Erma Owens can't wash dishes, do laundry, or even flush her toilet. She hasn't had running water since Wednesday night.
"I don't know when it will be back. It'll go days sometimes. It's not just a matter of a few hours, it's days," Owens said.
She is on the city water system, but keeps jugs and pitchers of water around just case.
"The kids have been in the shower more than once, with shampoo in their hair, and soap all over their bodies, and they have to hunt jugs of water to pour over them to try to get them off to school," she said.
It's not just Erma Owens. She says 40 families along Bear Fork lose their water on occasion and the problem goes beyond this street.
"I had color on a lady one day and went to the shampoo bottle, and no water," Beautician Debbie Jacobs said.
Jacobs says customers have to shampoo their own hair at home or reschedule appointments. And at local gas stations, customers can't get hot coffee or food.
"Sometimes we'll try to run up some in the evening if we think it's going to go off," said Junior Combs with Mousie Market.
Officials with the city water system say the Southern Water Company owns the supply, and that company is replacing a tank.
"They're just having a few flaws in the water tank and not being able to service us as much water as we've been having in the past. They are working to try to solve that problem," said Chris Caudill with Hindman City Water.
Officials at Southern Water say the supply should be back on soon, and it should not be shut off anymore to fix the tank.
We checked with some businesses in Mousie Thursday evening and as of 5 pm, they still did not have water. Officials with both the city water system and Southern Water say they appreciate everyone's patience while they replace the supply tank.