SALYERSVILLE, Ky. (WYMT) - For the second time this month, some folks in Magoffin County are left in the cold. The issues with Frontier Gas forced the county's judge-executive to file a complaint with the Public Service Commission.
On Friday morning, Mary Rowe, along with hundreds of others in Magoffin County woke up to a bitter cold home.
Rowe says,"I got angry because I can freeze but my grandchildren can't. My six-month-old in the house is all bundled up in a onesie, sleeper, and all kinds of other good stuff."
They say it is another round of harsh winter weather, and another round of no heat.
Rowe says, "There's cruelty to animals...I think this is cruelty to humans. I think they are treating us cruel."
Officials say the outage is widespread throughout the county, with several businesses also left in the cold.
Manager at Prater Drug, Jeff Ross says, "I mean who wants to go out in this stuff? Then go into a store and expect a little warmth...and no heat."
With the dangerously low temperatures and this being the second time in just a couple of weeks, the Judge Executive Charles "Doc" Hardin filed a complaint with the Public Service Commission.
Deputy Judge and Emergency Management Director Mike Wilson says, "We understand every once in awhile you're going to have a situation you can't overcome. However, there is going to be a point where your public wants more than they are getting and at this point Frontier Gas isn't holding up their end of the bargain."
PSC officials say they are aware and monitoring the situation. They added that Frontier Gas is not the only utility company struggling in this frigid weather.
Andrew Melnykovych says, "Like a number of other gas utility companies, they draw their gas from local wells and in this extreme weather the demand for gas has been very high and is basically an issue of the well not being able to keep up. The wells just aren't making enough gas to meet the demand."
Gas officials say they are working to fix the problem and to make sure it does not happen again. They say this is a very time consuming process and the cold weather is slowing them down even more.
Officials do not have a time table and say it is not something that can be fixed within 10 to 15 hours...it takes days.