It was business as usual with opening remarks and procedures for the board members of Letcher County Water.
But then the floor was opened up to the water customers.
Members of the Water Board and rural water officials recapped the events that lead to thousands being left without water for four days in the Blackey Community.
Despite frustrated feedback from the crowd, officials believe the meeting was a success.
"I think we got the message out that they will have water now and the problem is solved," said Letcher County Water Board Chairman Phillip Back.
But some in attendance say they're still not satisfied.
"I don't think the board was knowledgeable enough to know how to answer our questions that were asked tonight," said Betty Watts, a county water customer.
"They knew there was a problem with the water starting Wednesday. No one was informed, we could've conserved water, therefore that would have helped us be prepared, better prepared to be without water for that period of time," said Frank Campbell, also a water customer.
Some water customers say they are frustrated that there wasn't a back up plan in place in the event of a water shortage.
County officials say with the Knott County interconnect in place and supplying communities like Blackey, the chances that homes will go without water have decreased.