Many Magoffin County natural gas customers say they do not have reliable heat this winter.
The company that was providing natural gas to the area filed for bankruptcy, and a new company has taken over.
Customers tell WYMT that the have not had reliable service since the beginning of December.
Frontier gas officials say since they took over, they have been dealing with supply shortages, leaving some residents and businesses a little colder.
Frontier Gas Officials tell WYMT they are working as quickly as possible to restore natural gas to the area.