Miscalculation causes issues for Kynect customers

By: Eric Eckstrom Email
By: Eric Eckstrom Email

A miscalculation by the Kynect healthcare company is causing some confusion for thousands of customers.

The cost customers are paying out of pocket is considerably different than what they were expecting.

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If you happened to be one of the 2,000 folks who enrolled in the silver plan through Kynect, the amount you expected to pay out of pocket for deductibles, co-payments and co-insurance could be much higher or lower than you initially thought.

"Some of those situations where they had believed their deductible was $750, that's what was displayed on our shop and compare tool, but those individuals were actually really entitled to a $4,000 deductible and those individuals who saw a $4,000 deductible were entitled to a $750 deductible, it worked both ways," said Carrie Banahan of the office of KY Health Benefit Exchange.

Out of the two thousand individuals affected, she says 300 of them benefited from the miscalculation ; 1700 customers were disadvantaged

“We are giving them the option to keep their plan or shop and select another plan,” Banahan said.

The healthcare company has already contacted all of the folks affected to notify them of the changes. Individuals will find a toll free number within the notice that they can call with questions, or if they're interested in switching plans.

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If you decide to shop for a new plan, you must enroll in that new plan by December 23rd. If you keep your current plan, you're already enrolled for coverage beginning January 1st.


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