Questcare back in service

By: Whitney Burks Email
By: Whitney Burks Email

PRESTONSBURG, Ky. (WYMT) - Just weeks after the Kentucky Board of Emergency Medical Services suspended all of Questcare's licenses the company is back in service.

Officials with the Attorney General's office revoked part of the decision made by KBEMS.

The order called for the immediate temporary suspension of Questcare's five county licenses earlier this month.

Months of controversy have surrounded Questcare.

The Kentucky Board of EMS suspended all of Questcare's active licenses citing mechanical issues in ambulances and a failed audit of continuing education by four employees.

But the Attorney General's office recently reviewed the suspension and decided KBEMS was wrong, saying "no substantial evidence was presented that Questcare could not meet its obligations."

They reinstated Questcare's services in Pike, Floyd, Johnson, and Magoffin Counties.

"KBEMS really made a large mistake by not notifying us emergency personnel or the county judge and some facilities that they were going to pull licenses all at once," said Salyersville Fire Chief Paul Howard.

County officials in Magoffin County say without Questcare they were left without a full time ambulance service in their area, so they say they are relieved Questcare has been reinstated.

"TransStar out of Floyd County stationed a unit over here for emergency service runs but as far as residential and private calls they had to wait or take their own private vehicle," said Howard.

Questcare officials were not available to talk on camera, but they issued a written statement saying, "We have received a very positive response from the community and healthcare facilities expressing their excitement that we are operating again."

KBEMS officials also issued a statement saying they stand by their suspension order and are considering options to appeal the AG's decision.

Martin County is the only county still under an order of suspension.

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