Questcare could face suspension

By: Jerrika Insco Email
By: Jerrika Insco Email

An eastern Kentucky ambulance company might be facing suspension as the time limit to meet state requirements nears.

With less than two weeks left to correct several deficiencies, Questcare Ambulance Service is racing against the clock to fix what is broken.

"There have been times they haven't had trucks available to make a call, and we've had to call the next closest service," said Doug Tackett, who is the emergency management director in Pike County.

It is a problem the emergency management director in Pike County says could effect how well the 9-1-1 service responds to emergencies in the five counties it serves.

"If they are the closest service, and they don't have a truck available to make a call, then you've gotta call to try to find the next closest truck that you can find to make that run, and it could lengthen response times," said Tackett.

Improper equipment leading to improper care and unhappy patients is what officials in the area fear.

One auto mechanic in the area did not want to go on camera but says these ambulances are in his shop quite often with issues from transmissions to air conditioning.

The executive director with the Kentucky Board of Emergency Medical Services says the regulations are strict, but the board is meant to help Questcare provide great medical service.

"We want to be a positive resource to help any service out that we can. And we feel like we've gone above and beyond to try to assist Questcare out in this whole situation," said Michael Poynter, who is the executive director of the Kentucky Board of Emergency Medical Services.

August 2 is the company's deadline to meet state requirements regarding training, documentation, and physical equipment.

Officials with the Kentucky Board of Emergency Medical Services say only six of the 21 ambulances listed on Questcare's license are in service with the remaining 15 parked due to maintenance issues.

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