Nearly 200 people have experienced water outages this weekend in the Cumberland area.
The mayor says vandalism coupled with a crushed water line caused the issues, but others are not so sure and want city money to be used to update their water plant.
Broken equipment at the water plant is no longer a good enough excuse for paying customers.
The last update was nearly three decades ago.
"I think it's ridiculous that in 2012 people are still going without water just because our plant is messed up and outdated," said Kaley Pinnington, a water customer in Cumberland.
Tanks are either running dry or overflowing which wastes water and costs the city too much money.
"According to our last record at our last council meeting, we're producing 22 million gallons of water a month and only selling four million gallons," said Charles Raleigh, a city councilman in Cumberland.
The mayor agrees the water plant needs new machinery but first must deal with the recent issues to at least get the water running again.
The mayor says the problems started when the state highway department crushed a water line leaving water on the side of the road instead of in people's homes.
Recovering from this mishap will be a process, and the mayor is asking for patience until then.
"Fill the tank, then we'll open this up. And when the tank lowers to a certain level, we'll close this off again and fill the tank again, so that both places will have water," said Carl Hatfield, the mayor of Cumberland.
But more waiting, low water pressure, and boil water advisories are not cutting it for those who need water now.
People in Letcher County were also affected by the recent water outage.
Several boil water advisories have been issued in the Cumberland area for those who have water again.