House fire caused phone and cable outages in Bell County

By: Angela Sparkman Email
By: Angela Sparkman Email

BELL COUNTY, Ky. (WYMT) - Crews worked most of the day on Monday to restore phone, cable, and internet service to parts of Bell County.

Officials say a house fire on US-119 burned the lines causing the problems.

Bell County volunteer firefighters say the abandoned home caught fire early Monday morning. The fire destroyed the building.

"It really was a hangout for people on the road. I hate people took a loss," said one man who lives across the street.

Neighbors tell us they did not see the fire but knew something was wrong when they woke up.

"All I know is I woke up and didn't have no Family Feud on, no telephone, and no computer," said the man.

Bell County officials say the fire damaged the fiber optic lines around the home leading to phone, internet, and cable outages for a portion of the county.

Verizon, Time Warner, and Windstream crews worked all day to repair the lines and restore service.

Bell County officials say no phone service affected emergency services.

"It affects the ability to call 911 or to report things, to report thefts, or anything. Communication being down affects everything," said Emergency Management Director Ben Barnett.

Emergency crews enacted back-up communication plans.

"Got to stay in the loop. Carry a radio with us. make sure if we ain't got cell phone service, we've got radios on that we can be communicated with a dispatch," said Barnett.

Officials report no major problems during the outages. Officials say most of the services are restored.

Bell County volunteer firefighters say the cause of the fire is still under investigation.

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