Estill County EMS director tells WKYT their dispatch center was back up and running by 11 a.m. Wednesday.
Windstream is working on a report as to what happened and why. The EMS director says from what he understands, it appears to have been some type of major software issue.
The Estill County Judge-Executive says test calls have been done, and the system is working. He says he's working on bringing in an independent investigation, and is insisting something in writing, saying the outage is unacceptable.
After a loss of communication for almost three hours at the Estill County 911 center, the judge executive wants answers.
Between 11:00 Tuesday night, and about 2:00 Wednesday morning, if you dialed 911 in Estill County, you would have gotten no answer.
Phone lines at the 911 center went down unexpectedly, and for reasons that haven't yet been explained. It took about three hours for calls to be rerouted to the state police detachment in Richmond. That has the judge-executive demanding answers. He wants to know why it took so long to switch over calls and answers as to why all communication failed in such a new facility.
"We have some state of the art technology here and we should never have had this problem. Before the end of the day, we're going to figure it out. Somebody will. I want answers," says Wallace Taylor, Estill County Judge-Executive.
While their backup plan isn't exactly going smoothly, it's all happening on the same day as their training for an emergency disaster plan at the Bluegrass Army Depot. For now, 911 calls are still being transferred to KSP.
The Estill County Emergency Management Director tells us that as of Wednesday afternoon, the 911 services were back up and running.