FLOYD COUNTY, Ky. (WYMT) - (UPDATE: 1/27/14) More than 100 people in the southern part of Floyd County who were still without water Monday night should have their water restored Tuesday morning, water officials said.
Dozens of people affected by the outages voiced their concerns at Monday night's board meeting of the Southern Water and Sewer District.
"I came mainly to see if they addressed what had happened, why it happened and what they're going to do to try and fix the problem," said Tiffany Allen, who lives in the Melvin community and said she went without water for nine days.
"I think they need to be more transparent with the community," Allen said. "We need to know what's going on. Give us a time frame and within that time frame, if it's not fixed, let us have a number we can call or a website...something that we can communicate with them without having to call and aggravate them."
Board members said they would try to grant that request.
"I think communication has been one of our problems, and it was addressed tonight in the meeting," said Dean Hall, the district's assistant manager. "We want to look into better communicating with our customers, letting them know when we may expect outages or there may be potential problems."
Fixing the water lines is tougher when the weather is extremely cold like it has been, Hall said.
"We are out there every day," he said. "Our guys worked 80 hours overtime on the last check and we haven't stopped."
Several people at Monday's meeting also brought a petition to switch from Southern Water, but board members referred them to the state's public service commission.
Original Story, 1/17/14, by Whitney Burks
They spent more than one week without running water, cold weather to blame.
But Friday several people who live on Route 850 in Floyd County went to the Fiscal Court meeting with one goal in mind.
They shared a petition gaining nearly 150 signatures asking the Fiscal Court to remove their neighborhood from Southern Water District and allow Prestonsburg Utilities to take over.
"This is not something that's important. This is an emergency for us, and I'm not asking you, I'm begging you to take us off Southern Water," said Kenneth Prater who lives on Route 850.
The Fiscal Court told the group there is not much they can do to help them right away.
They asked them to take their issues to the Southern Water Board and the Public Service Commission.
"Do you want to carry water when it's necessary to flush your commode? Do you want to go three days without a bath?" said Prater.
Fiscal Court members told the group they have done the same thing with parts of the county before, but they have to see what they can legally do to make sure their water flows freely.
The next Southern Water board meeting is January 27 at 5:00 p.m.