It has been nearly one week since water flowed through Southern Water and Sewer District lines for thousands of people in Floyd and Knott Counties.
The bitter cold from an arctic blast caused water lines to freeze and break.
County officials and volunteers stepped in Friday to provide a little relief.
37,000 bottles of water, 18 pallets stacked high ready for grabs.
“We thought we were ok, safe, we’re in good shape, and then Sunday morning early … gone,” said Mary Ray.
Ray lives in the Little Mud area of Floyd County and has been without water for nearly one week.
“Anybody far up the creek or you know any distance from the main they’re first to lose it, and unfortunately where I’m at we’re one of the first to lose it,” she said.
County officials say Ray is one of up to 3,000 who lost water when unusually frigid temperatures caused water lines to freeze and burst.
“It’s came and went, but it’s went more than it’s came,” said Ray.
Judge Executive R.D. 'Doc' Marshall declared a county emergency Thursday and went to the Christian Appalachian Project for help.
“They were gracious enough to send us a tractor trailer load and more if we need it. They just need to come and tell us where they’re from, and the main thing is as I say they wouldn’t be here if they didn’t need it,” he said.
In hopes of providing at least some temporary relief until the water flows again.
Red Cross officials say they are also planning to have water delivered this weekend.