WKYT - Lexington - Headlines

BBB warns of fake complaint email that contains virus

Officials with the Better Business Bureau of Central & Eastern Kentucky are warning people about a fake email that actually continues a virus.

BBB officials say the email appears to be from a bbb.org email address about a recently filed complaint.

However, they say it contains a dangerous attachment regarding a complaint, and it appears to direct the recipient to the BBB website.

BBB officials say this email is nothing but a scam, since they do not send complaints as attachments via email.

Officials say the emails appear to come from a fake employee of the Council of Better Business Bureaus in Arlington, Virginia. The emails claim the recipient needs to review the complaint and contact the BBB.

The emails contain a complaint number, and they appear to direct recipients to the BBB website, but actually direct them to an outside link.

"Phone calls and emails to our BBB this morning indicate that many business owners are returning from a long holiday weekend to find this email in their inboxes," said Heather Clary, Director of Communications for the BBB of Central & Eastern Kentucky, in a news release. "This email is fraudulent and does not originate from our BBB. The email attachment and link are malicious and we strongly advise not opening or clicking them. If you have, do a virus scan to see if your computer has been infected."

Officials from the BBB in Lexington say complains from them always contain their Lexington address and a local phone number. They don't contain the address of the Council of BBBs in Virginia.

The complaints don't originate from an email address ending with bbb.org. That address is not used by the BBB of Lexington in email complaint notifications.

The BBB in Lexington says their complaints also begin with the number 900. The scam emails have started with other numbers.

BBB officials ask any business owner who's unsure if an email is genuinely from the BBB to contact them at 859-259-1008 or 1-800-866-6668 to confirm it.


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