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Driver who bought gas with water in it still waiting for insurance help

By: Dave Spencer Email
By: Dave Spencer Email

Barbara Smith's Jeep is fixed but still hasn't moved after she says the insurance company is changing its mind about paying for the repairs.

The Jeep Cherokee was one of more than a dozen vehicles who unknowingly had water mixed into the gas while filling up at a Lexington Chevron on May 17th.

Investigators say it was likely caused when a gas tank lid was not shut tight, allowing rain water to seep into the gas and ultimately stopping vehicles cold.

Smith says her Jeep was towed at her expense to Freedom Dodge with specific instructions not to start any repairs until the insurance company gave the OK.

She says she started with Chevron owner but was told the Chevron's insurance does not cover water in the gas.

Smith then tried the supplier, Kentucky Petroleum, who directed her to a claim agent with the company, Chartis.

Smith says the agent initially told her her repairs we're covered, so Freedom Dodge did the repairs for $554.

But then, two days later, Corey Cleaver, the service advisor with Freedom, says he got another call from Chartis, "I got a message saying there's been some complications, we're sending our field inspector and declining any claims."

After hearing this news, Smith claims she called the company herself saying, "You gave me your approval for my Jeep to be fixed and the rental car and now you're telling me the claim is denied? She said yes and hung up on me."

Smith says her next call was to Kentucky Petroleum Supply who assured her the problem would be taken care of, but as of Thursday her Jeep remains in the service parking lot.

We left a message with the claims agent and our call was not returned. We also called Kentucky Petroleum and were told it has 'no comment'.


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