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New LEXserv bills, but no new fees, to arrive in mailboxes

LEXINGTON, Ky. (WKYT) - Beginning September 1, Lexington residents and businesses will receive a LEXserv City Services bill for existing city fees, but Mayor Jim Gray said today citizens will find no new fees or fee increases in the bill.

LEXserv is the billing program the city has established for existing landfill, sanitary sewer and water quality management fees. These same fees have previously appeared on Kentucky American Water bills. The city has paid Kentucky American to provide billing services for many years, but the company recently decided to discontinue the practice.

The city has hired Cincinnati Water Works to perform the billing service, but at a cost $700,000 higher than Kentucky American. That cost will come from existing fees.

In recent years, as more fees appeared on Kentucky American Water bills and as all fees have increased at various times, the company says it found -- through customer interaction and customer research -- that the current format of our Fayette County customer bills, where 3 out of the 4 primary charges on them are not Kentucky American Water fees, are confusing for many of its customers.

In addition, Kentucky American Water said it is currently going through a significant IT system upgrade of several systems, including its finance and customer service systems. In order to continue with billing service contracts such as the one it have had with the LFUCG, it would have to pay the vendor for additional functionality to be built into these new systems, according to Kentucky American Water.

The landfill fee, $4.50 per month for residents, pays for the disposal of landfill-bound solid waste in Lexington. The sanitary sewer fee, based on the amount of water used by customers, pays for the maintenance and operation of the city’s sanitary sewer system. The water quality management fee, $4.49 per month for residential customers, addresses storm-water issues in Lexington, including runoff that pollutes streams in Fayette County.

Starting in September, the LEXserv bills will be mailed to approximately 115,000 citizens. Expect to receive a LEXserv bill about one week after receiving a water bill.

There are numerous ways to pay the bill including AutoPay, where the fees are automatically deducted from your bank account, by mail, online at MyCheckFree.com or in person at 200 E. Main Street.
Additional options, which include a small fee, are by telephone to a toll-free number; online using a credit or debit card; or at selected retail locations, such as Wal-Mart customer service centers.

More information about LEXserv, including payment options, can be found on the web at www.lexingtonky.gov/LEXserv or you may call LexCall at 3-1-1 or 425-2255.


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