Small business owners can learn how to electronically record and track business transactions, and service industry employees can brush up on their customer service skills in two new instructor-led summer classes offered by The Center for Rural Development in Somerset.
The Center’s Your Center of Learning business and workplace training program is expanding its summer schedule to include a class in Quickbooks, a professional finance management program, and a class focusing on teaching the fundamentals of customer service.
“The importance of a skilled workforce cannot be overstated,” said Robyn Phillips, training and e-learning services coordinator for The Center. “Technology in the workplace allows small businesses to grow and expand, and good customer service is essential for any successful business.”
During the two-day Quickbooks class, students will learn the basic features of the business accounting software and later examine how to use the advanced features to create estimates, convert estimates into invoices, process sales tax and payroll, generate reports, review client data, and work with other applications.
The fundamentals of customer service class will illustrate how good customer service can be the cornerstone of a successful business. In this one-day, instructor-led course, frontline associates and service industry staff will learn guidelines and best practices for building a loyal customer base.
These and other Your Center of Learning business and workforce training classes will be offered during the next two months:
• Access 2010 Level 1—June 6-7
• Excel 2010 Level 3—June 11
• PowerPoint 2010 Level 1—June 22
• Access 2010 Level 2—July 9-10
• Excel 2010 Level 1—July 20
• Quickbooks—July 24-25
• “Fundamentals of Customer Service” —July 31
All of these classes are held from 8:30 a.m.-4:30 p.m. in the second-floor training classroom at The Center, located at 2292 South U.S. 27 (at Traffic Light 15) in Somerset.
“These classes are taught by professional experts in their respective fields,” Phillips said. “Instructors provide one-on-one instruction, if needed, to make sure all students understand the material and functions of the computer software program.”
For more information on Your Center of Learning business and workplace training program, or advanced technical training, contact Robyn Phillips at 606-677-6000 or email firstname.lastname@example.org.
Established in 1996 through the vision of U.S. Congressman Harold "Hal" Rogers, (KY-05), and other leaders, The Center for Rural Development is a nonprofit organization fueled by a mission to provide leadership that stimulates innovative and sustainable economic development solutions and a better way of life in Southern and Eastern Kentucky. In its 42-county primary service region, The Center provides innovative programs in leadership, public safety, technology, and arts and culture. The Center is committed to constantly expanding its capabilities in order to deliver a range of key services throughout Kentucky and the nation.