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Clark Regional Medical Center Launches Program to Improve Patient Experience

Winchester, KY (March 1, 2011) – Clark Regional Medical Center leadership announced Wednesday on the lawn of the hospital with approximately 100 staff members in attendance a new program to begin CRMC’s journey to become a HEALTHY HOSPITAL. The program “H.E.A.L.T.H.”, Hospital Excellence through Achievement in Leadership Teamwork and High Measures, is based on the principles of LEAN/Six Sigma, a long demonstrated leadership philosophy to improve processes and achieve high outcomes. Originating in the manufacturing industries, LEAN principles focus on employee empowerment to rid an organization of processes and actions which have no value to the customer, ultimately achieving the highest quality with minimal defect. “We are turning over the keys to our employees and asking them to guide how we can get “exceptionally better” said Kathy Love, CRMC Chief Executive Officer “through this process we will position our hospital for exceptional success in our new facility and be well prepared for changes coming with National Health Care Reform”

As part of the HEALTH initiative at least 400 ideas for improvement will be solicited from every employee, physician, and volunteer. Ideas will be targeted around improving the patient experience and become more effective in reaching CRMC organizational goals. Suggestions submitted by staff will be reviewed and evaluated, employee who’s ideas are selected will be recognized.

CRMC also announced the appointment of Tracy Copher, RN as LEAN coordinator. With over 15 years of nursing experience at CRMC, Copher most recently served in the capacity of IT Clinical Analyst undertaking a multimillion dollar implementation of a fully electronic medical record. After recently undergoing training towards certification as a LifePoint Lean Blackbelt, Copher stated, I am very excited to be participating in the integration of the Six Sigma/LEAN initiatives here at Clark. Through guiding principles such as continuous improvement and employee empowerment, we will certainly be able to strategically build our foundation around our “Patients First” focus, which is included in the organization’s mission statement regarding the HEALTH initiative.

Clark Regional Medical Center is a 100 bed, community hospital which has served the residents of east central Kentucky since 1917. It has more than 100 physicians, 500 employees, and 100 volunteers on its staff and five medical office buildings on its campus. It operates an immediate care center in Winchester and a rural health clinic in Powell County and is fully accredited by the Healthcare Facilities Accreditation Program
LifePoint Hospitals®, Clark Regional Medical Center’s parent company is a leading hospital company focused on providing quality healthcare services close to home. Through its subsidiaries, LifePoint operates 52 hospital campuses in 17 states. With a mission of “Making Communities Healthier®,” LifePoint is the sole community hospital provider in the majority of the communities it serves. More information about the Company, which is headquartered in Brentwood, Tennessee, can be found on its website, www.LifePointHospitals.com. All references to “LifePoint,” “LifePoint Hospitals,” or the “Company” used in this release refer to LifePoint Hospitals, Inc. or its affiliates.


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