Lexington 911 dispatcher named Kentucky Telecommunicator of the Year

Published: Sep. 9, 2021 at 5:08 PM EDT
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LEXINGTON, Ky. (WKYT) - On Thursday, a Lexington first responder we don’t typically see working on the front lines was honored.

Heather Moncrief is a 911 communications supervisor for Lexington. She’s answered 911 calls in Lexington for 18 years, and now, her peers in the state have recognized her as the Kentucky Telecommunicator of the Year, through the National Emergency Number Association, and the Association of Public-Safety Communications Officials.

Every day Moncrief walks into work, she’s prepared for any kind of emergency.

“There are people out there who need help, so you can’t crush under pressure,” Heather said.

Whether it’s a lost dog, or a death, she approaches every call the same way.

“She has to be quick on her feet. She’s had every scenario possible that could come through to her,” said Ashley Moncrief, Heather’s stepdaughter.

One call in particular has stayed with Heather.

“It was a domestic violence situation where somebody’s life was taken,” Heather said.

Moncrief’s supervisor nominated her for the award recognizing her for the way she handled that call.

“She sends the people who need to go out there, out. She answers the hard calls, she has to listen to it all happen,” Hunter Moncrief, Heather’s son, said.

After nearly two decades of listening, she’s being rewarded for her work.

“I’m very proud of her and who she is and what’s she accomplished in her career,” Ashley said.

She’s not hanging up, she’s holding on to a person’s hand needing her help on the other side of the line.

Heather is being recognized at the NENA APCO Conference in Louisville.

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