Former Helpware workers report sudden firing over zoom

According to former employees, Allyson Morrow and Heather McCarty, Helpware laid off hundreds of employees in the month of September. Many of them were fired.
Published: Sep. 24, 2022 at 10:50 PM EDT
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LEXINGTON, Ky. (WKYT) - According to former employees, Allyson Morrow and Heather McCarty, Helpware laid off hundreds of employees in the month of September. Many of them were fired on September 23rd.

McCarty said this isn’t unusual for the company.

“There’s another team lead that works there right now and she worked there before on a different project, and they’ve done the exact same thing to her. They fired her with no notice, so when they contacted her and asked her to come back, they asked what it would take for her to come back, and she said job security.” McCarty said.

McCarty was laid off on September 8, 2022 and said she was told she only had 48 hours to turn in her equipment. Morrow was laid off on September 24th, 2022. Both of these firings were done through a zoom call.

Allyson Morrow said it happened after they received a slack message about a mandatory meeting.

“Myself and 127 others joined the meeting, and they admitted to knowing since September 16th that the client wanted to down scale, and they did not have enough funds to keep us around. They ended the meeting in 10 minutes without asking if we had any questions concerns or remarks,” Morrow said.

Through Helpware, she and others were working remotely with NIC, which was an internal project that helped people in Virginia to get assistance following the COVID-19 pandemic.

Morrow said the company told them they would have ample notice if their project was cut short, and they would still have plenty of other work for them to do.

But Morrow and McCarty both said they felt something was off within the company.

Both former employees said their accrued PTO will not be paid out. Morrow said since she was laid off, she hasn’t heard anything from the company.

They also added that they were often told to give good reviews on the website Glassdoor.

Helpware responded with a statement, saying:

“Due to circumstances beyond the company’s control specific to one of our client partners requiring a downsizing for a program related to COVID support resources, Helpware was required to reduce a portion of our U.S. workforce across various locations in Kentucky and Virginia. 170 total employees were impacted with this reduction in force including 54 positions located within our Harrodsburg, KY hub location.

This is not a decision that was made lightly. But it is vital to ensuring the success of our company and best serving our client partner requirements. We are working with those affected to provide resources and support to make the transition as easy as possible. We have always valued and will continue to value the countless contributions of all Helpware employees.Helpware has grown over 1200% in the past two years, proudly based within the Bluegrass State, and remains ever-committed to bringing further opportunities to our home of Kentucky. Based on current growth trajectory Helpware is planning to create over 500 jobs within Kentucky over the next year alone.”