Customers get letters regarding settlement with heating company

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LEXINGTON, Ky. (WKYT) The Office of the Attorney General sent letters to thousands of Kentuckians about a settlement with a heating and cooling company.

The letters went to approximately 7,100 customers of Bryant Heating & Cooling, which has been family owned and operated since 1940.

In June, the Louisville-based company settled with the Attorney General's Office for more than $500,000 following an investigation into the company's business practices.

As part of that settlement, Bryant also agreed to provide more than 7,100 customers a one-year extended warranty on their HVAC unit.

“We are proud to have cooperated and worked with the Attorney General’s office to develop the highest standards and best practices for our industry in order to best serve Kentucky consumers,” said Anthony Schembari with Bryant Heating & Cooling. “In appreciation of our efforts, the Attorney General has deemed Bryant Heating & Cooling to have demonstrated good corporate citizenship for our assistance.”

Bryant must also maintain the appropriate state licenses for all its HVAC installers and technicians and provide customers with a detailed, written contract prior to work commencing, according to the attorney general's office.

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