Statewide glitch causes problems for drivers trying to renew plates

Credit: State of Kentucky
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LEXINGTON, Ky. (WKYT) - Computer problems continued to plague county clerk's offices across Kentucky on Wednesday morning. The problem was responsible for long lines at county clerk's offices on Tuesday as well.

The Kentucky Transportation Cabinet switched to a new point of sale program for motor vehicle transactions on Tuesday. The program is called the Kentucky Automated Vehicle Information System or KAVIS. According to KYTC, KAVIS began experiencing problems with its server data connections.
Many county clerk's offices across the state were unable to process motor vehicle transactions because of the glitch. Those included vehicle registrations, transfers and issuing disabled placards.

As of Wednesday morning, the Fayette and Franklin County Clerks were reporting they could not complete motor vehicle transactions. By 11:30 a.m., the Fayette County Clerk said the system was available again. The clerk did caution lines were still long.

Meanwhile, the Scott County Clerk's Office said it could conduct business despite the glitch because it used a third-party vendor for its point of sale system and could turn to it as a back-up.

If you aren't sure whether the system is working in your county, you are encouraged to give your county clerk a call before showing up.

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