BALTIMORE, Md. (CBS News/WKYT) - A woman's removal from a Southwest Airlines flight is gaining attention online.
The flight was set to leave Baltimore for Los Angeles.
There were two dogs on the plane, Southwest Airlines said. They were a pet and a service animal.
She told flight staff that she had a life-threatening pet allergy, but did not provide a medical certificate, according to the airline.
Staff then asked her to leave the plane, but she would not, Southwest said. Law enforcement was then called in. The officers eventually pushed and pulled her off the plane.
The airline released a statement. It reads in part, "Our policy states that a Customer (without a medical certificate) may be denied boarding if they report a life-threatening allergic reaction and cannot travel safely with an animal onboard."
The airline further said, "We publicly offer our apologies to this Customer for her experience and we will be contacting her directly to address her concerns."