CEDAR RAPIDS, Iowa (KCRG-TV9) - Popeyes Louisiana Kitchen is investigating after a customer recorded a worker who thought his headset was turned off as he cussed and seemed to bad-mouth customers.
**WARNING: Video contains explicit language**
A customer recorded the incident at the Cedar Rapids Popeyes at 3401 E Avenue NW and posted the video to Facebook. The recording happened after the restaurant had closed for the night but the worker had apparently left his drive-thru headset turned on as he complained about customers and other work issues.
"S***, we droping that s***, they going to eat that s***. they high and drunk anyway, you feel me?" the worker is heard saying, apparently referring to serving customers dropped food.
"Ain't nobody got time for all that extra s***, yo. You already working hard as hell, they're going to make those motherf****** work even harder," he goes on to say.
Thursday afternoon, Popeyes released a statement on its Facebook page.
In response to a recent Facebook video of our location, we would like to thank you for bringing this to our attention," the statement read. "Our intention is to hire and train employees to provide an outstanding, satisfying experience for everyone who comes to our restaurants. When we fail you, we fail ourselves, including all our hardworking, responsible employees. We are investigating this situation further and will be taking necessary steps to ensure that incidents like this do not happen again.
"We appreciate your feedback, both positive and negative. We will share the positive comments with our team for encouragement and we will share the negative comments in an appropriate way to help with our overall performance."