Utility company warns customers about scam calls

LEXINGTON, Ky. (WKYT) - Jackson Energy is warning customers about a phone scam where people are claiming to be part of the utility company and asking for bank information.

The scammers told customers they had overpaid their last bill, according to Jackson Energy, and that they need the customers’ banking account number to issue a refund.

To convince customers of their legitimacy, Jackson Energy said the scammers give customers their bank routing number, which is public information.

Jackson Energy said they would never ask for customers’ banking, credit or debit card information over the phone, advising people to not share their information if someone calls claiming to be part of Jackson Energy.